Request a refund through PaperCut

If you need to request a refund due to a printer jam, poor printing quality, or other circumstance, you can do so through the PaperCut website. Refunds will normally be processed within 24 hours of the initial request. After the refund has been accepted, your balance will immediately reflect the correct amount.

1. In the upper right corner of your Desktop, click Details ... in the PaperCut window to open a web browser where you will log into your PaperCut account.
2. At the login screen, enter your computer username and password to proceed to your PaperCut account.
3. Click Recent Print Jobs to find the printing job that you need to request a refund for.
4. You’ll find a listing of all printing you have done. Look for the particular printing instance and click Request refund under the Status column.
5. The details of the print job will be listed here. You can request a full or partial refund depending on the circumstances. For instance, if the first four pages of your five page document printed but the last one did not, you can choose the partial refund option and enter the amount requested. Please enter the Reason for Request to help expedite the process of refunding. When you are finished, click the Send button.
6. After your request has been submitted, you will be returned to the Recent Print Jobs page.
7. An email will be sent to your school email account when the refund has been processed.